Shipping policy

Audio devices may not be used to violate the privacy rights of others. In no way will Spy Associates or its subsidiaries or partners be held responsible for inappropriate use of these products.

What does Manual Verification Required mean?

After placing your order, you may get a notice that states manual verification required. This is built in to our system to protect all customers and non customers against fraudulent activities. Our staff is immediately notified when this occurs. This typically takes an hour or less for our team to resolve. There is nothing you need to do unless we contact you directly. Sometimes it may mean your credit card address has a mismatch, or the IP address from where you placed the order is different than that of your expected location. 

FREE USA Ground Shipping On All Items Over $199

Receive free ground shipping on all items we carry when it meets the qualified threshold. Depending on your location, carrier may vary depending on maximizing delivery speed to your location. In order to qualify the total of your entire order must be over $199 after coupon codes or discounts. No exceptions   

Same Day Shipping - Order By 2pm EST Monday - Friday

Your Order will be given to the shipping carrier the same day you place the order, not including national holidays & weekends. Shipping days do NOT include weekends UNLESS you order SATURDAY DELIVERY at checkout. Any order placed after 2pm weekdays or on Saturday / Sunday will be shipped out the next business day.

Some custom built products may require up to 48 hours, which includes custom audio add-ons that may require 72 hours. You will be notified of any delays as soon as possible.

International Shipping & Customs

YES! We ship worldwide. On International Orders, any CUSTOMS FEES are the responsibility of the BUYER & NOT SpyAssociates. Every country's import rules are different, you will be contacted by carrier during/after Customs clearnace, and if any fees may apply.